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FULFILLMENT TIME
All orders are processed within 2 to 4 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped or is ready for pickup.
Online exclusive items - if not on backorder, you can expect to receive your order within 2-6 weeks.
LOCAL WAREHOUSE PICKUP
Free order pickup is available at our warehouse in Tempe, AZ with the exception of online-exclusive items. An email will be sent to you when your order is ready to be picked up.
Our warehouse pickup hours are Mon. - Fri.: 9-4pm, Sat. + Sun.: CLOSED. Please drive to our warehouse and enter through the main front door with Prime Design Co on the door. Provide your order number and name and our staff will be able to assist you.
DOMESTIC SHIPPING
HOME DECOR
Order total between $0-$50 - $8 SHIPPING
Order total between $50.01-$100 - $12 SHIPPING
Order total between $100.01-$150 - $15 SHIPPING
Order total between $150.01-$200 - $20 SHIPPING
Order total between $200.01-$250 - $25 SHIPPING
Order total between $250.01-$300 - $30 SHIPPING
Order total between $300.01-$399 - $35 SHIPPING
Order total $400 and above - Ships FREE
ONLINE EXCLUSIVES - NOT AVAILABLE FOR WAREHOUSE PICKUP
Lighting - SHIPS FREE
Rugs + Rug Pads - SHIPS FREE (CERTAIN ITEMS MAY BE SUBJECT TO FREIGHT SHIPPING)
Furniture + Art -
Order total between $0 - $1,499 - $99 SHIPPING
Order total between $1,500 - $2,499 - $149 SHIPPING
Order total between $2,500 - $4,999 - $199 SHIPPING
Order total $5,000+ - $299 SHIPPING
Furniture, rugs, lighting and large format art are not available for warehouse pickup. At this time we can only ship online exclusives within the contiguous United States. We apologize for any inconvenience!
At this time we can only ship online exclusives within the contiguous United States.
CLOTHING, SHOES, JEWELRY, ACCESSORIES, + HOME DECOR - REST OF THE WORLD
Orders weighing between 1lb-8lb - $75 SHIPPING
Orders weighing between 9lb-25lb. - $125 SHIPPING
ADDITIONAL FEES MAY APPLY
ONLINE EXCLUSIVES - NOT AVAILABLE FOR WAREHOUSE PICKUP
At this time we can only ship online exclusives within the contiguous United States. We apologize for any inconvenience.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
REFUNDS, RETURNS, AND EXCHANGES
We will gladly offer you a replacement or refund on any eligible merchandise within 21 days of receiving the item. To read our full refund policy, please click here.